Return & Refund Policy

Seller: BSG Studio's (VOF), KVK 42213857, the Netherlands

14-day right of withdrawal

As a consumer in the EU you may withdraw from your purchase within 14 days after receiving the product, without giving a reason.

How to return

• Notify us of your withdrawal using the details on our contact page, within 14 days of receipt.
• Send the product back within 14 days after notifying us, complete with all included parts.
• Handle the product carefully; you are responsible for any loss in value caused by handling beyond what is needed to inspect it.
• Unless stated otherwise, the direct cost of returning the product is at your expense.

Refund

We refund all payments received, including the standard delivery costs, within 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the product back or you have provided proof of return, whichever is earliest. The refund uses the same payment method you used.

Defective product

If your product arrives damaged or defective, see our contact page. Your statutory rights under EU law always apply.